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FAQ

Our products

What is the difference between a medium and large scrunchie?

Both medium and large scrunchies are made with the same strengh elastic and can be tied 2-3 times round your hair depending on your hair tickness. We recommend you pick a size depending on your personal style, your hair lengh does not matter. Check out our instagram to see how we style our scrunchies!

For extra support we suggest using an ordinary hair tie before using your hair accessory, however this is not essentail. 

How should I care for my ANDyours products?

All our products are handmade with a lot of love, to maintain the best quality please handle with care. 

  • Do not machiene wash, handwash with lukewarm water if needed.
  • All our products are quality checked before they are dispatched ensuring the stretch and stitch is at a high standard. 
  • Our hair accessories are made from strong elastic, for extra support we reccommeded fastening your hair with an ordinary hair tie first. 

Do you offer bespoke orders?

Yes! We love working on bespoke orders, for any enquires email hello@andyours.co.uk or direct message us on Instagram.

What if the colour I want is not available or sold out?

We will try to maintain as many colourways on our website as possible for you to choose, however some collections are limited and once they have sold we will not be able to restock them, sorry!

If we do not have a colour you would absouley love, please let us know and we will look into bringing it into one of our collections. 

Sustainability

Where are your products made?

All our products are handmade to order by Amy in Lancashire in the UK. 

What happens to your fabric scraps?

As a brand, we want to do everything we can to reduce waste and help the planet. Since we launched in July 2020, we have kept all our scraps and off-cuts from our fabrics, we plan to use these in the future and and keep working as a zero waste business.  

If you have any suggestions of ways we could use our off-cuts, please get in touch, we would love to hear!

Does your packaging contain plastic?

We are so proud our packaging has always been 100% plastic free (yey!). We source all our materials locally from small businesses. Our packaging is 100% recyable, every order comes in recyable boxes with FSC standard cards, our tape is eco-friendly made from reinforced kraft paper and all our products come wrapped in biogradable tissue paper. 

Delivery & Returns

Can I return or exchange an item?

All our products are handmade to order and for hygeine reasons we unfortunately do not offer refunds or exchanges. However, in the rare case there is a problem with your order, please get in touch at hello@andyours.co.uk and we will of course be happy to help. 

When will my order arrive?

We will try to get your order to you as soon as possible, please allow 3-5 working days to recieve your dispatchment email. All orders are sent via Royal Mail.

Please get in touch at hello@andyours.co.uk if your order hasnt been delivered according to the expected timescale, and we will check your order status. 

 

How much is shipping?

All our orders are sent via Royal Mail with proof of postage, we offer free UK shipping to orders over £35 or £2.00 postage for orders under £35.00.

Do you offer international shipping?

At the moment we do not offer international shipping on our website, however if you would like to place an international order please get in touch on Instagram or hello@andyours.co.uk

We hope to have intenational shipping on our website in the future.